Teams of experts

The technology professionals in our datacenters are deeply knowledgeable on data center management, HP hardware for enterprises including ProLiant, Integrity, StorageWorks, Intel processors and technologies, Linux, data center virtualization and automation, deployment, testing, HP Networking, and cloud computing. They are also friendly people who enjoy hosting our customers on site for proofs-of-concept or benchmarks, and supporting them in their day-to-day operational tasks.

We also have a team of solution experts, closely connected to HP CMS (HP Communications & Media Solutions), for CME related activities, working hand-in-hand with their datacenter colleagues when it comes to optimization. They are in touch with both HP and Intel Sales forces, tailoring activities and advice to each customer's needs. When specific issues arise, an extensive network of technical experts at both HP and Intel is available to provide training or advice as needed.

Datacenter services and solutions management

When there is a need for infrastructure by one of our customers or one of our solutions colleagues, we can provide the required hardware configuration and software setup, as well as a single point of contact for discussing the architecture details, advising on the best settings, and delivering support throughout the duration of the project.

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We also offer technology enablement/discovery, demonstrations, workshops, Proofs-of-Concept and benchmarks for all of the Solutions in our portfolio. A single point of contact will be available to discuss project details and logistics.

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Service Level Agreement

Our infrastructure can definitely make a difference in the way you transform your own infrastructure, adopt innovative solutions, and benefit of the fully convergent HP infrastructureby offering:

• Availability - providing continuous availability of applications and data 24 hours a day, 7 days a week, 365 days a year
• Service and support to make it work - customers can have a single point of contact for both reactive and proactive support
• Capacity on demand - customers can ask for a computing resources capacity increase at any time
• Instant global connectivity - full application connectivity to devices (e.g. mobile telephones, sensing devices, GPS devices, and more)
• Flexible end-to-end management and security - customers have access to our management tools to monitor, measure, troubleshoot, configure, and control, with a total protection of their environment
• Monitoring - for equipment and applications uses (HP SIM, SiteScope)
• Backup capacity - for POC and hosting
• Remote access - to your site (VPN)
• Converged Infrastructure - The next generation datacenter will be built on a converged infrastructure